Return & Refund Policy

Last Updated: August 12, 2026

At RabbitsDrop, we want you to feel confident when shopping with us. If you're not satisfied with an eligible purchase, you may request a return within 14 days of receiving your order, subject to the conditions outlined below.

14-Day Return Window

Eligible products may be returned within 14 days of delivery.

To qualify for a return, the product should generally:

• Be unused and in its original condition

• Be returned with its original packaging where applicable

• Include the relevant order information

• Not show damage caused by misuse, improper handling, or normal wear

Certain products may have additional return requirements or may not be eligible for return.

How to Request a Return

To request a return, contact the RabbitsDrop customer support team using the contact information provided on our Contact Us page.

Please include:

• Your order number

• The product you wish to return

• The reason for the return

• Photos or other relevant information if the product arrived damaged, defective, or incorrect

Our team will review your request and provide return instructions when applicable.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

We may request photographs of the product, packaging, shipping label, or other information to help us investigate the issue.

Depending on the circumstances, an eligible claim may qualify for a replacement, refund, or another appropriate resolution.

Refunds

Once an approved return has been received and reviewed, RabbitsDrop will determine whether the order qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

Return Shipping Costs

Return shipping requirements may depend on the reason for the return.

For approved returns that are not related to a damaged, defective, or incorrect product, the customer may be responsible for return shipping costs unless otherwise stated.

If a product is damaged, defective, or incorrect, RabbitsDrop will review the circumstances and determine the appropriate resolution.

Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, personalization, safety considerations, or other applicable restrictions.

Where applicable, product-specific return restrictions may be displayed on the product page or communicated during the return process.

Exchanges

Exchanges may not be available for every product.

Depending on the circumstances, you may be asked to return the original product and place a new order.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

Returns Outside the 14-Day Window

Return requests should be submitted within 14 days of receiving the order.

Requests submitted after the applicable return period may not qualify for a refund or return unless otherwise required by applicable law.

Contact Us

If you have questions about a return or refund, please contact RabbitsDrop through our Contact Us page.

Please include your order number whenever contacting us about an existing order.

RabbitsDrop — Shop With Confidence.